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You are here: Introduction to TI Device Explorer > Troubleshooting > Frequently-asked questions

Frequently-asked questions

To make this section easier to use, the questions are separated into the following categories:

See "General "
See "Screen Capture"
See "Clock Editor"
See "Device Information"
See "Distribution List"
See "Device Host drawer"

General

Q: What can I do when the software shows the wrong devices in the window?

You can do either of the following:

Click Refresh.
Disconnect the TI Connectivity Cable(s) from the computer and then reconnect them.
It is important that the graphing calculator is turned on.

Q: How do I send a photo or picture to the TI‑84 Plus C Silver Edition graphing calculator?

See "Working with TI‑84 Plus C Silver Edition Image screens".
Drag your picture to the Device Explorer from your desktop when the TI‑84 Plus C Silver Edition graphing calculator is connected.

Q: What types of files can I open with TI Device Explorer?

A: You can open any data variable file, including matrices, text, list, program, string, group, and number files.

Q: What is the difference between merged and normal view?

A: In merged view, TI Device Explorer contains a merged list of the files for all connected devices. In normal view, TI Device Explorer sorts the files by connected device.

Q: I have trouble getting my TI Presenter to appear in the device directory. How can I fix this?

A: Try the following:

1. Disconnect the TI Connectivity Cable from both the TI Presenter and the computer.
2. Connect the TI Connectivity Cable to the TI Presenter.
3. Connect the TI Connectivity Cable to the computer.

You may need to do this several times to get the TI Presenter to appear in the device directory.

Q: Why can’t I open TI Device Explorer by clicking the icon at the bottom of the screen?

A: You have minimized the TI Device Explorer window. Click its minimized icon to open TI Device Explorer.

Q: How can I find out if my file downloaded/uploaded correctly?

A: In the TI Device Explorer menu bar, click Window > History to open the History window. If your file downloads/uploads correctly, a blue check mark appears. If your file does not transfer correctly, a yellow exclamation point appears with an explanation.

Q: Why doesn’t TI Device Explorer show all of the files on my TI‑82 / TI‑85 device?

A: The TI‑82 and TI‑85 devices do not support a directory. The only files TI Device Explorer shows for these devices are Screen and VarLink.

Q: Why does the file I sent to my device contain missing or inaccurate data?

A: The file you sent contains unsupported characters.

Q: When I try to create a backup folder on my hard drive, the process stalls and I have to force quit TI Device Explorer. What causes this and how do I fix it?

A: The device has an older operating system. If you update the operating system, you should no longer have this problem.

Screen Capture

Q: Why does my screen capture appear distorted?

A: The device you tried to capture a screen for is not connected (or is improperly connected) to your computer. Reconnect your device to the computer, click Refresh in the TI Device Explorer window, and try again.

Q: Why does the Screen Capture window show a question mark instead of a screen capture?

A: The device you tried to capture a screen for is not connected (or is improperly connected) to your computer. Reconnect your device to the computer, click Refresh in the TI Device Explorer window, and try again.

Q: Why can I not see all of the screens I captured in merged view?

A: The window is not big enough. Click Expand or click the Arrows .

Q: Can I add a border to my captured screen?

A: Yes. You can add a border to an image captured in normal view. Click Draw Border before you copy or save the captured screen.

Clock Editor

Q: Why doesn’t TI Device Explorer have a clock option for my TI‑89/TI‑92 Plus device?

A: Your device has a hardware version of 1.0 and/or an operating system of 2.08 or lower. TI‑89/TI‑92 Plus devices with hardware version 1.0 and/or operating systems 2.08 or lower do not support the clock feature.

Q: Can I send just one Clock Editor field to my device?

A: No. When you send a Clock Editor field (such as date or time) to your device, the software sends all the other fields as well. Make sure the other fields are correct before you send a new setting to your device.

Q: What date formats can I choose from?

A: You can choose any of the following formats: mm/dd/yy, dd/mm/yy, mm.dd.yy, dd.mm.yy, yy.mm.dd, mm-dd-yy, dd-mm-yy, yy-mm-dd.

Note: Some devices may not have all of these options.

Q: What is the difference between a 12-hour clock and a 24-hour clock?

A: A 12-hour clock gives the time as AM/PM. For example, the time reads 6:30 AM in the morning and 6:30 PM at night. A 24-hour clock gives military time. For example, the time reads 6:30 in the morning and 18:30 at night.

Device Information

Q: Can I save the device information as a file?

A: No, TI Device Explorer does not let you save device information as a file.

Distribution List

Q: What is a distribution list?

A: A distribution list is simply a way to locate devices. Each distribution list contains a set of search criteria that TI Device Explorer uses to determine which connected devices to show in the window.

Q: Why are the distribution lists I created not in the distribution list drawer?

A: You may have restored the distribution lists. When you restore distribution lists, TI Device Explorer removes any distribution lists you created.

Q: Can I change my distribution list after I create it?

A: Yes. You can change both normal and dynamic distribution lists. Double-click the distribution list you want to change, make the changes in the window, and click Done.

Device Host drawer

Q: What can I use the Device Host drawer to do?

A: With the Device Hosts drawer, you can connect yourself to the devices of other people with TI Connect™ software. Connecting yourself to the devices of other people or a classroom set of calculators lets you find information on their devices and share information, files, and data with them.

Q: Why can’t I connect to other users in the Device Host drawer?

A: There are several reasons why this may happen:

The user with whom you want to connect is not running TI Connect Manager.
You do not have Remote Apple Event Sharing turned on.
You are not using the correct user name and/or password.

Q: Can I connect to someone who is not in my local area network?

A: Yes. To connect with someone who is not in your local area network, you must create a device host for them.(See "Creating device host groups".)

 

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